Written by Creating a successful online business relies heavily on nurturing strong customer relationships. Consistently delivering excellent customer service is key to building and maintaining the reputation necessary for your business’s longevity. Given that the majority of online stores operate on WooCommerce, selecting the best solution for customer support becomes a critical task. This is where dedicated WooCommerce customer support plugins play a crucial role. In this article, we’ll examine and assess the top six WooCommerce customer support plugins that will elevate your customer service to a whole new level.
Is a WooCommerce Customer Support Plugin Necessary for Your Store?
WooCommerce, powering over 25% of all online stores, is the leading eCommerce platform globally. If you’re running a growing eCommerce business on WooCommerce and seeking to enhance your sales and customer satisfaction, integrating a WooCommerce customer support plugin into your arsenal is essential.
There are numerous benefits to using a WooCommerce customer support plugin, some of which we’ll explore in this list of solutions:
- Robust live chat solutions tailored for your eCommerce store.
- Customize the chat window to align with your business requirements.
- Access data reporting, analytics, workflow management, color-coded messages, and more.
- Provide support in multiple languages with built-in translations.
- Gather and analyze customer feedback.
- Enable offline messaging capabilities for customers.
- Create forms and popups for efficient customer communication.
- Set up notifications to ensure prompt response to customer queries.
Top WooCommerce Customer Support Plugins
Here are the top 5 WooCommerce customer support plugins, specifically tailored to enhance customer support strategies for WooCommerce stores, based on our thorough research.
1. ThriveDesk
ThriveDesk is a WordPress help desk software and live chat solution designed specifically for eCommerce. It offers seamless management of eCommerce websites with features like a shared inbox, live chat, knowledge base, and integrations with WordPress and WooCommerce.
ThriveDesk integrates effortlessly with WooCommerce, allowing your eCommerce store to track customers seamlessly. Its intuitive interface enables you to view customer order history, cancel orders, or issue refunds directly from the inbox.
The live chat feature enables customers to track their order summaries with just a few clicks. With pre-populated questions and answers, you can easily respond to customer inquiries. Other notable features include multi-store connections, saved replies, a ticketing system, and an autoresponder.
Key Features:
- Customer history tracking
- Performance metrics
- Lead collection
- Order cancellation
- Refund issuance
Also Read: 6 Must-Have Best WooCommerce Auction Plugins for a Successful
2. LiveChat- WooCommerce Customer Support Plugins
LiveChat is a highly recommended customer service plugin suitable for both small and enterprise-level businesses. Its AI-powered chatbots can effectively generate leads, answer customer queries, create offline tickets, and manage simultaneous chats across multiple channels.
With extensive integrations, LiveChat can be tailored to store customer data, manage orders, handle inventory, accept payments, and more. If you aim to drive organic sales and engage with customers regularly, LiveChat is an ideal choice.
Key Features:
- Automated routing
- Feedback management
- Auto-responders
- Queue management
- Third-party integrations
- Website visitor tracking
- Performance metrics
Also Read: 5 Best WooCommerce Stripe Plugins for Seamless Payment Processing in 2024
3. Zendesk- WooCommerce Customer Support Plugins
Zendesk Support Suite enables customer engagement across various channels, including live chat, offline tickets, email, and social interaction apps. Its customizable AI-powered chatbots enhance customer experiences by understanding and remembering query context.
Zendesk provides a range of out-of-the-box features for seamless customer support management, including collaboration tools, routing, intelligence, knowledge management, and agent workspace.
Key Features:
- Activity dashboard
- Automated routing
- Feedback management
- Document storage
- Workflow management
- Proactive chat
- Predictive analysis
Also Read: Unlocking Success: A Comprehensive Guide to Selling and Managing WooCommerce Event Tickets
4. Freshdesk- WooCommerce Customer Support Plugins
FreshDesk is a cloud-based customer care software that supports multiple channels such as live chat, email, and Facebook. It also provides WooCommerce integration for eCommerce websites using WooCommerce.
The platform’s AI-powered chatbots assist customers in resolving queries and connect them to the appropriate expert for complex issues. Customers can easily create tickets related to orders and view active tickets directly on the “My Account” screen in WooCommerce.
Key Features:
- Appointment management
- Communication management
- Reporting and statistics
- Third-party integrations
- Work order management
- Summary reports
Also Read: 5 Best WooCommerce PayPal Plugins for Streamlined Payment Processing
Conclusionn onWooCommerce Customer Support Plugins
All the aforementioned WordPress plugins can bring you closer to understanding, analyzing, and resolving customer issues. These tools cater to the needs of your online eCommerce store and can help increase your WooCommerce store’s revenue.
Based on our research, ThriveDesk emerges as the most comprehensive integrated solution, requiring minimal additional integrations at an affordable price.
While Help Scout comes in as a close second, keep in mind that you’ll need to pay separately for the service itself as well as the integration plugin for WooCommerce.
No matter which solution you opt for, incorporating a powerful WooCommerce customer support plugin into your arsenal is a wise choice. So, go ahead and select the solution that best suits your needs.
Interesting Reads:
5 Best WooCommerce Subscriptions Plugins to Consider
Best WooCommerce SMS Plugins for Seamless Customer Communication
5 Best WooCommerce Delivery Date Plugins for Seamless Order Fulfillment
